2018 Gearbox Recall

This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers’ homes. The Custom Lift 450# elevators have serial numbers 10-1001 through 10- 3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00- 8112 through 010-10-8786; and 110-00-1000 through 110-03-1179. The serial number can be found on the front or bottom of the controller box or on the base of the powerhead.

Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator Company to schedule a free gearbox inspection and the installation of a free overspeed braking device. Waupaca Elevator Company also will provide the installation of a free gearbox if the gearbox inspection reveals that the gears in the gearbox have worn down.

Consumer Contact: Waupaca Elevator toll-free at 833-850-7981 from 8 a.m. to 4:30 p.m. CT Monday through Friday.

READ THE FULL RECALL DETAILS

READ THE OVERSPEED SAFETY DEVICE NOTICE updated July 28, 2021